Refund policy

At MegsBakes, every postal bake is freshly prepared and carefully packaged to ensure it reaches you in the best possible condition. As our products are freshly baked food items, please read our policy below before placing your order.

1. Cancellations and Changes to Orders

All postal bake orders are prepared in advance of our scheduled postage dates.

If you wish to cancel or amend your order, please contact us as soon as possible at megbakesxo@aol.com. We will do our best to accommodate your request, provided your order has not already been prepared or dispatched.

Once an order has been prepared or dispatched, cancellations and changes may no longer be possible.

2. Returns and Change of Mind

Due to the perishable nature of our freshly baked products, we cannot accept returns of food items simply because you have changed your mind, no longer require the order or are unhappy with your choice.

Please ensure you have selected the correct products and delivery details before completing your purchase.

This policy does not affect your statutory consumer rights if an item is faulty, damaged, not as described or otherwise fails to meet the requirements of the law.

3. Damaged, Incorrect or Unsatisfactory Orders

We take great care when baking and packaging your orders. However, if your order arrives damaged, incorrect or in an unsatisfactory condition, please contact us as soon as possible.

Please email megbakesxo@aol.com and include:

● Your order number.

● Clear photographs of the products and packaging, where possible.

● A brief description of the issue.

Please retain the original packaging while we look into the matter.

We will review each case individually and work with you to resolve the issue fairly. Depending on the circumstances and your legal rights, this may include a replacement, refund or another appropriate remedy.

4. Delivery Delays

All postal bake orders are sent using Royal Mail Tracked 24.

Tracked 24 is a delivery service aimed at delivering the next working day after posting. It is not a guaranteed next-day service, and delivery times may be affected by circumstances outside our control.

Our advertised postage dates refer to when your order will be dispatched, not necessarily when it will arrive.

If your parcel has not arrived when expected, please contact us with your order number so we can help investigate. We will consider any delivery issue fairly and in accordance with your statutory rights.

5. Missed Deliveries and Incorrect Addresses

Please ensure your delivery address is correct when placing your order.

MegsBakes cannot be responsible for delays or delivery difficulties caused by an incorrectly entered address or circumstances within the customer’s control. However, we will do our best to help resolve any issues.

If a parcel cannot be delivered or is returned to us, please contact us to discuss the available options. Any additional postage arrangements will be considered on a case-by-case basis.

6. Refunds

If a refund is agreed or legally required, it will normally be issued to your original payment method.

The time it takes for the funds to appear in your account may depend on your bank or payment provider.

Nothing in this policy limits your rights under applicable consumer law.

7. Contact Us

If you have any questions about your order, refunds or returns, please contact:

MegsBakes
Email: megbakesxo@aol.com
Instagram /Facebook: @megsbakesxo

We want every customer to enjoy their MegsBakes treats and will always aim to resolve any concerns fairly and professionally.