Shipping policy

At MegsBakes, we want your postal treats to arrive safely and ready to enjoy! Please read our shipping and delivery information before placing your order.

1. Dispatch Days

All postal bake orders are prepared fresh and dispatched on our scheduled postage days.

Our first postal dispatch date is Thursday 22nd October 2026. Orders can be placed through our website from Friday 16th October 2026.

Please ensure you check the advertised dispatch date before placing your order, as your order will not necessarily be posted on the same day you purchase it.

We will communicate any changes to our scheduled postage dates where necessary.

2. Delivery Method

All postal bake orders are sent using Royal Mail Tracked 24.

This service aims to deliver the next working day after posting. However, delivery times are not guaranteed and may be affected by Royal Mail delays, weekends, bank holidays or other circumstances outside our control.

Please remember that Tracked 24 refers to the delivery service after dispatch, not the time between placing your order and receiving it.

3. Shipping Costs

Shipping costs will be displayed at checkout before you complete your order.

Please check the total cost of your order, including postage, before making payment.

4. Delivery Addresses

Customers are responsible for ensuring that their delivery address is correct and complete when placing an order.

If you notice an error, please contact us as soon as possible. We cannot guarantee that address changes can be made once an order has been prepared or dispatched.

5. Tracking Your Order

Once your order has been dispatched, tracking information will be provided where available.

You can use your tracking details to follow your parcel through Royal Mail.

Please allow time for tracking information to update after dispatch.

6. Delayed or Missing Parcels

Although Royal Mail Tracked 24 aims to deliver the next working day after posting, delays can occasionally occur.

If your parcel has not arrived when expected, please contact us at [insert your business email address] with your order number.

We will do our best to investigate the issue and help resolve it.

If an order is lost or not delivered as agreed, we will deal with the matter in accordance with your statutory obligations and your consumer rights.

7. Packaging and Storage

All postal bakes are carefully packaged to help protect them during transit.

Once your parcel arrives, please open it promptly and follow the storage instructions included in your box to enjoy your treats at their best.

Please check the storage guidance and any best-before information provided with your products.

8. Missed Deliveries and Returned Parcels

Please ensure someone can receive your parcel where required and check any delivery instructions available through Royal Mail.

If a parcel cannot be delivered or is returned to us, please contact us to discuss the next steps. Any additional postage arrangements will be considered on a case-by-case basis.